Terms & Conditions

1. Agreement to these terms

These Terms & Conditions (“Terms”) apply to your use of the Global Shine website and to the residential cleaning services provided by Global Shine LLC (“Global Shine,” “we,” “us,” or “our”). By using our website, requesting an estimate, or booking a cleaning, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use our website or services.

2. Our services

We provide residential cleaning services, including recurring (weekly, biweekly, and monthly), deep, one-time, post-construction, and move-in / move-out cleaning, in Greater Cleveland and Northeast Ohio. A list of the cities we serve is available on our website. There is no additional travel fee within our service area.

What is included in each cleaning is described on our website and may be adjusted to your preferences by agreement. Extra services, such as basement cleaning, inside the refrigerator, inside cabinets, window cleaning, laundry, or additional areas, are available upon request and quoted separately.

We bring our own cleaning supplies and equipment. If you would like us to use specific products in your home, please let us know in advance.

3. Estimates and pricing

• Prices shown or provided online or by phone are preliminary estimates based on the information you give us, such as the number of bedrooms and bathrooms, pets, and cleaning frequency.
• The final price is confirmed after an in-person visit, once we have assessed the space and the amount of work required, and before your first cleaning.
• Prices may differ from the estimate depending on the condition of the home, square footage, clutter, heavy buildup, or other factors. Deep cleaning, first-time cleanings, and homes that need additional time may require a separate quote. Homes over 8,000 sq. ft. may require custom pricing.
• If the condition of the home or the scope of work changes significantly, we will discuss any price change with you before continuing.
• Recurring pricing applies as long as cleanings continue on the agreed schedule.

4. Scheduling

We will text you to confirm the date and time of your cleaning. Our regular hours are Monday – Friday, 7:30 AM – 5:00 PM. Arrival times are estimates and may vary because of traffic, weather, or the length of earlier appointments.

We may need to reschedule because of severe weather, illness, emergencies, or other circumstances beyond our control. If that happens, we will contact you as soon as possible and offer the next available time.

5. Payment

We accept cash, check, PayPal, Venmo, and Zelle. Payment is due on the day of the cleaning, once the cleaning is complete. Returned checks may be subject to a fee. We may pause scheduled services if payment is overdue.

Tips are never required, but always appreciated by our team.

6. Satisfaction guarantee

We stand behind our work. If you notice a missed area after your cleaning, let us know within 24 hours. We will review the issue and, if necessary, return to make it right at no additional cost. Re-cleaning applies only to areas that were included in the agreed scope of the cleaning. The guarantee does not provide cash refunds unless we agree otherwise.

7. Your responsibilities

To help us do our best work safely, you agree to:

• provide accurate information about your home when requesting an estimate;
• give us access to your home at the scheduled time, either by being present or by providing a key, code, or other access instructions;
• make sure running water, electricity, and adequate lighting are available;
• secure jewelry, cash, valuables, and fragile, sentimental, or irreplaceable items, or tell us about them before we start;
• tell us about any surfaces or items that require special care, and about any hazards, such as mold, pests, or biohazards; and
• make sure the home is a safe working environment for our team.

8. Pets

We are happy to clean homes with pets. Please tell us about your pets when you request an estimate, and keep any pets that may be anxious or aggressive secured during the cleaning. We are not responsible for pets that escape when doors are opened as part of normal cleaning, and we may decline to clean an area where a pet is not secured.

9. Damage and breakage

Our team works carefully, but accidents can happen. If something is damaged during a cleaning, please report it within 24 hours after the cleaning, with photos if possible. We will review each report in good faith and, if we are responsible, repair or replace the item or reimburse you for its reasonable value, at our option.

We are not responsible for:

• damage caused by normal wear and tear, or by items that were already broken, loose, or improperly installed;
• damage resulting from following your instructions or using products you asked us to use;
• valuables, cash, or irreplaceable items that were not secured or disclosed to us; or
• items that are too heavy, high, or unsafe to move or reach.

10. Safety and right to refuse service

We may stop or decline a cleaning if our team feels unsafe, is treated with harassment or abuse, or finds conditions such as biohazards, pest infestations, or hazardous materials. In that case, we may charge for time already spent and for the visit.

11. Use of our website

The content of our website — including text, photos, graphics, logos, and design — belongs to Global Shine LLC or is used with permission, and is protected by intellectual property laws. You may view it for personal, non-commercial use, but you may not copy, modify, or republish it without our written permission.

Customer reviews shown on our website reflect the experiences of individual clients and may not be representative of every client’s experience.

You agree not to misuse our website, for example by submitting false information, interfering with how the site works, or attempting to gain unauthorized access to it.

12. Disclaimers and limitation of liability

Our website is provided “as is” and “as available,” without warranties of any kind, to the fullest extent permitted by law.

To the fullest extent permitted by law, Global Shine LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our total liability for any claim related to a cleaning will not exceed the amount you paid for that cleaning, except where the law does not allow such a limitation.

13. Governing law and disputes

These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-law rules. If a concern comes up, please contact us first — we will do our best to resolve it quickly and fairly. Any dispute that cannot be resolved informally will be handled in the state or federal courts located in Cuyahoga County, Ohio, unless the law requires otherwise.

14. Changes to these terms

We may update these Terms from time to time. The updated version will be posted on this page with a new effective date. Changes will not affect cleanings that have already been completed.

15. Contact us

If you have any questions about these Terms, contact us: